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CHAPTER 96
HAWAII REVISED STATUTES
THE OMBUDSMAN
TABLE OF CONTENTS
Section
96-2
Ombudsman; office established, appointment, tenure, removal,
qualifications, salary, vacancy
96-3
Assistance, staff, delegation, funding
96-6
Investigation of complaints
96-7
Notice to complainant and agency
96-8
Appropriate subjects for investigation
96-11
Consultation with agency
96-12
Procedure after investigation
96-13
Publication of recommendations
96-14
Notice to the complainant
96-15
Misconduct by agency personnel
96-17
Judicial review, immunity
96-18
Agencies may not open letters to ombudsman
§96-1
Definitions. (a) "Agency"
includes any permanent governmental entity, department, organization, or
institution, and any officer, employee, or member thereof acting or purporting
to act in the exercise of the officer's, employee's, or member's official
duties, except:
(1) The
judiciary and its staff;
(2) The
legislature, its committees, and its staff;
(3) An
entity of the federal government;
(4) A
multistate governmental entity;
(5) The
governor and the governor's personal staff;
(6) The
lieutenant governor and the lieutenant governor's personal staff;
(7) The
mayors of the various counties; and
(8) The
councils of the various counties.
(b)
"Administrative act" includes any action, omission, decision,
recommendation, practice, or procedure, but does not include the preparation or
presentation of legislation. [L
1967, c 306, §2; HRS §96-1; am L 1974, c 46, §1; gen ch 1985]
§96-2
Ombudsman; office established, appointment, tenure, removal,
qualifications, salary, vacancy. The
office of ombudsman is established. The
legislature, by a majority vote of each house in joint session, shall appoint an
ombudsman who shall serve for a period of six years and thereafter until a
successor shall have been appointed. An
ombudsman may be reappointed but may not serve for more than three terms.
The legislature, by two-thirds vote of the members in joint session, may
remove or suspend the ombudsman from office, but only for neglect of duty,
misconduct, or disability.
No
person may serve as ombudsman within two years of the last day on which the
person served as a member of the legislature, or while the person is a candidate
for or holds any other state office, or while the person is engaged in any other
occupation for reward or profit. Effective
July 1, 2005, the salary of the ombudsman shall be
the same as the salary of the director of health. The
salary of the ombudsman shall not be diminished during the ombudsman's term of
office, unless by general law applying to all salaried officers of the State.
If
the ombudsman dies, resigns, becomes ineligible to serve, or is removed or
suspended from office, the first assistant to the ombudsman becomes the acting
ombudsman until a new ombudsman is appointed for a full term.
[L 1967, c 306, §3; HRS §96-2; am L 1969, c 127, §6; am L 1974,
c 46, §2; am L 1975, c 58, §33; am L 1982, c 129, §32 (1); gen ch 1985;
am L 1986, c 128, §30(1); am L 1989, c 329, §20(1); am L 2005, c 225, §6]
§96-3
Assistance, staff, delegation, funding.
The
ombudsman shall appoint a first assistant and other officers and employees
as may be necessary to carry out this chapter.
All employees, including the first assistant, shall be hired by the
ombudsman and shall serve at the ombudsman's pleasure.
In determining the salary of each employee, the ombudsman shall
consult with the department of human resources development and shall follow as
closely as possible the recommendations of the department. Effective July 1, 2005, the first
assistant's salary shall be not more than eighty-seven per cent of the salary of
the ombudsman. The ombudsman and the ombudsman's full-time staff shall be entitled to
participate in any employee benefit plan.
The
ombudsman may delegate to the ombudsman's appointees any of the ombudsman's
duties except those specified in sections 96-12 and 96-13; provided that during
the absence of the ombudsman from the island of Oahu, or the ombudsman's
temporary inability to exercise and discharge the powers and duties of the
ombudsman's office, the powers and duties as contained in sections 96-12 and
96-13 shall devolve upon the first assistant during the ombudsman's absence or inability.
The
funds for the support of the office of the ombudsman shall be provided for in
the act providing for the expenses of the legislature.
[L 1967, c 306, §4; HRS §96-3; am L 1974, c 46, §3; am L
1975, c 58, §34; am L 1982, c 129, §32(2); gen ch 1985; am L 1986, c 128,
§30(2); am L 1989, c 329, §20(2); am L 1994, c 56, §21; am L 2005, c 225, §7]
§96-4
Procedure. The
ombudsman may establish procedures for receiving and processing complaints,
conducting investigations, and reporting the ombudsman's findings.
However, the ombudsman may not levy fees for the submission or
investigation of complaints. [L
1967, c 306, §5; HRS §96-4; gen ch 1985]
§96-5
Jurisdiction. The
ombudsman has jurisdiction to investigate the administrative acts of agencies
and the ombudsman may exercise the ombudsman's powers without regard to the
finality of any administrative act. [L
1967, c 306, §6; HRS §96-5; gen ch 1985]
§96-6
Investigation of complaints. (a)
The ombudsman may investigate any complaint which the ombudsman determines to be
an appropriate subject for investigation under section 96-8.
(b)
The ombudsman may investigate on the ombudsman's own motion if the ombudsman
reasonably believes that an appropriate subject for investigation under section
96-8 exists. [L 1967, c 306, §7;
HRS §96‑6; am L 1974, c 46, §4; gen ch 1985]
§96-7
Notice to complainant and agency. If
the ombudsman decides not to investigate, he shall inform the complainant of
that decision and shall state his reasons.
If
the ombudsman decides to investigate, he shall notify the complainant of his
decision and he shall also notify the agency of his intention to investigate.
[L 1967, c 306, §8; HRS §96-7]
§96-8
Appropriate subjects for investigation. An
appropriate subject for investigation is an administrative act of an agency
which might be:
(1) Contrary
to law;
(2) Unreasonable, unfair, oppressive, or unnecessarily discriminatory, even though in accordance with law;
(3) Based
on a mistake of fact;
(4) Based
on improper or irrelevant grounds;
(5) Unaccompanied
by an adequate statement of reasons;
(6) Performed
in an inefficient manner; or
(7) Otherwise
erroneous.
The
ombudsman may investigate to find an appropriate remedy.
[L 1967, c 306, §9; HRS §96-8]
§96-9
Investigation procedures. (a)
In an investigation, the ombudsman may make inquiries and obtain information as
the ombudsman thinks fit, enter without notice to inspect the premises of an
agency, and hold private hearings.
(b)
The ombudsman is required to maintain secrecy in respect to all matters and the
identities of the complainants or witnesses coming before the ombudsman except
so far as disclosures may be necessary to enable the ombudsman to carry out the
ombudsman's duties and to support the ombudsman's recommendations.
[L 1967, c 306, §10; HRS §96-9; gen ch 1985]
§96-10
Powers. Subject
to the privileges which witnesses have in the courts of this State, the
ombudsman may:
(1) Compel at a specified time and place, by a subpoena, the appearance and sworn testimony of any person who the ombudsman reasonably believes may be able to give information relating to a matter under investigation; and
(2) Compel
any person to produce documents, papers,
or objects which the ombudsman reasonably believes may relate to a matter under
investigation.
The
ombudsman may bring suit in an appropriate state court to enforce these powers.
[L 1967, c 306, §11; HRS §96-10]
§96-11
Consultation with agency. Before
giving any opinion or recommendation that is critical of an agency or person,
the ombudsman shall consult with that agency or person.
[L 1967, c 306, §12; HRS §96‑11]
§96-12 Procedure
after investigation. If, after
investigation, the ombudsman finds that:
(1) A matter should be
further considered by the agency;
(2) An
administrative act should be modified or cancelled;
(3) A statute or
regulation on which an administrative act is based should be altered;
(4) Reasons
should be given for an administrative act; or
(5) Any
other action should be taken by the agency;
the
ombudsman shall report the ombudsman's opinion and recommendations to the
agency. The ombudsman may request
the agency to notify the ombudsman, within a specified time, of any action taken
on the ombudsman's recommendations. [L 1967,
c 306, §13; HRS §96-12; gen ch 1985]
§96-13
Publication of recommendations. After a
reasonable time has elapsed, the ombudsman may present the ombudsman's opinion
and recommendations to the governor, the legislature, the public, or any of
these. The ombudsman shall include
with this opinion any reply made by the agency.
[L 1967, c 306, §14; HRS §96-13; gen ch 1985]
§96-14
Notice to the complainant. After
a reasonable time has elapsed, the ombudsman shall notify the complainant of the
actions taken by the ombudsman and by the agency.
[L 1967, c 306, §15; HRS §96-14; gen ch 1985]
§96-15
Misconduct by agency personnel. If the ombudsman has a
reasonable basis to believe that there may be a breach of duty or misconduct by
any officer or employee of an agency, the ombudsman may refer the matter to the
appropriate authorities without notice to that person.
[L 1967, c 306, §16; HRS §96-15; gen ch 1985; am L 1996, c
52, §2]
§96-16
Annual report.
The ombudsman shall submit to the legislature and the public an annual
report discussing the ombudsman's activities under this chapter.
[L 1967, c 306, §17; HRS §96-16; gen ch 1985]
§96-17
Judicial review, immunity. No
proceeding or decision of the ombudsman may be reviewed in any court, unless it
contravenes the provisions of this chapter.
The ombudsman has the same immunities from civil and criminal liability
as a judge of this State. The
ombudsman and the ombudsman's staff shall not testify in any court with respect
to matters coming to their attention in the exercise or purported exercise of
their official duties except as may be necessary to enforce the provisions of
this chapter. [L 1967, c 306, §18;
HRS §96-17; gen ch 1985]
§96-18
Agencies may not open letters to ombudsman. A
letter to the ombudsman from a person held in custody by an agency shall be
forwarded immediately, unopened, to the ombudsman.
[L 1967, c 306, §19; HRS §96-18]
§96-19
Penalty for obstruction. A
person who willfully hinders the lawful actions of the ombudsman or the
ombudsman's staff, or willfully refuses to comply with their lawful demands,
shall be fined not more than $1,000. [L
1967, c 306, §20; HRS §96-19; gen ch 1985]
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(Revised 02/07/07)