9/20/22: Our mail server has been repaired and we are again able to receive and send emails. If an email that you sent to us between September 1 and September 20 bounced, please send it again.

Due to the continuing spread of new COVID-19 cases, we are still not accepting visitors.  Please check back for updates on when we will resume accepting visitors.  (updated 9/20/22)

graphic showing the ombudsman office building and logo

Welcome to Hawai`i State Ombudsman’s web site!

The Hawaii State Ombudsman independently and impartially investigates complaints against state and county agencies and employees. Take a look around to learn more about what we do and how we may be able to help you.

Portrait of Robin Matsunaga

Robin K. Matsunaga