Office of the Ombudsman

If you would like to review summaries in Reports 1 through 30, please contact our office.  For all other summaries, please refer to the appropriate report on our Annual Report page.

Case No.	Subject	Report No.
21-02027	Did not include presentence credit when calculating release date for escape charge	53
21-00590 / 21-00594	Inadequate inmate clothing	53
21-00335	Did not allow an inmate to be removed from a no‑carbohydrate and no‑sugar diet	53
20-01443	Inmate not released on time	53
20-01133	Data entry error extended inmate’s release date	53
20-00804	Required notification of a detainer request being lifted before releasing an inmate on parole	53
19-03301	Delay in scheduling presentence investigation assessment of inmates temporarily housed at the women’s facility	53
19-02187	Minimum and maximum sentences not calculated	50
19-00227	Emergency room medical bill not processed	50
18-01389	Adult corrections officer confiscated inmate’s walking cane without medical consultation	50
18-01154	Inmate not given 21-day grace period for work furlough room and board payments	50
18-00911	Inmate correspondence to and from court subject to inspection and censorship	49
18-00547	Inmate found guilty of lying when defending himself at his adjustment hearing	49
18-00286	Adjustment committee hearing held beyond time limit	49
17-02709	Use of the wrong unit of measure in drug detection policy and misinterpretation of the confirmatory test results	49
17-01246	Disciplinary process: Erroneously found guilty of misconduct	48
16-03145	Property: Inmate released on a weekend not allowed personal property	48
16-02536	Disciplinary process: Adjustment committee erroneously amended misconduct violation	48
16-02129	Classification: Noncompliance with exception case process	48
14-02976	Not complying with department policy on retention of urine samples	47
14-04107	Property: Work furlough inmates	47
16-00198	Free photocopying and postage for indigent inmates	47
16-00419	State vehicle speeding on State highway	47
16-02380	Medical: Delay in being seen by facility health professionals	47
15-01447	Inmate accounts: Not allowed to tithe to inmate’s church	46
15-00690	Noncompliance with urinalysis procedure	46
14-02787	Inmate work furlough program waiting list	46
14-01343	Correctional facility not providing inmates with sufficient clothing	45
14-01258	Classification: Exception case	45
14-01215	Food Services: Served at incorrect temperature	45
12-03167	Disciplinary process: Duplicate misconduct charges	45
12-03309	Disciplinary process: Guilty finding based on possession of a matchbook	44
11-02636 / 11-03992	Disciplinary process:  Inmates found guilty of physical interference or obstacle	43
11-02897	Classification:  Incorrect score	43
11-03115 / 11-04067	Failure to transmit reports of sexual harassment to law enforcement for investigation	43
11-03238 / 11-04300	Property:  Transfer and storage of personal property	43
12-00214	HPA:  Suspension of parole	43
12-00293	Union dues erroneously deducted from paychecks	43
12-00362	Disciplinary process:  Inmate found guilty for having a new tattoo	43
12-00916	Classification:  Improper score	43
11-02287	Disciplinary process:  Adjustment committee hearings for moderate misconducts	42
11-02099	Inmate accounts: Indigent inmate assessed for postage costs	42
11-02089	HPA: Procedural flaws in parole hearing	42
11-00186	Visitation: Delay in processing visitation list	42
11-01747	HPA: Untimely hearing	42
11-01635	Disciplinary process:  Duplicate misconduct charges	42
11-01485	Disciplinary process:  Duplicate misconduct charges	42
11-01109	Inmate accounts: Inmates not provided with account ledgers	42
11-00904	Store: Inmates not provided with order receipt	42
11-00586	Inmate accounts: Failure to transfer inmate’s funds	42
11-00353	Inmate accounts: Improper withholding of Federal tax refund	42
11-00147	Disciplinary process: Inmate found guilty of duplicate misconduct charges	42
10-03890	Disciplinary process:  Violating a rule that was not yet in effect	41
10-02349	Medical:  Improper co-payment charges	41
10-01465	Disciplinary process:  Improper escalation of severity of misconduct charge	41
10-01251	Disciplinary process:  Duplicate and inapplicable misconduct charges	41
10-01173	Disciplinary process:  Duplicate and inappropriate misconduct charges	41
10-01169	Reimbursement for holiday photos	41
10-01091	Increase in prices of store items without prior notice	41
10-00980	Erroneous information given to inmate regarding disposition of detainers	41
10-00920	Disciplinary process:  Erroneous and duplicate misconduct charges	41
10-00574	Property:  Restriction in amount to be transferred	41
10-00542	Substance abuse treatment schedule	41
10-00512	Delay in issuance of medical marijuana certificate	41
10-00218	Special diets not honored upon transfer to another facility	41
10-00132	Disciplinary process:  Duplicate misconduct charges	41
10-00127	Privileged correspondence	41
09-04393	Property:  Cash missing from inmate	41
09-03490	Inmate held beyond release date	40
09-03083	Classification:  Adverse reclassification hearing	40
09-02479 / 09-02612	Disciplinary process:  Duplicate misconduct charges	40
09-02061	Visitation:  Disapproval of visitor	40
09-02025	Denied substance abuse treatment assessment	40
09-01803	Disciplinary process:  Inmate erroneously found guilty of misconducts	40
09-01593	Medical:  Inspection of records by inmate	40
09-00748	Disciplinary process:  Misconduct report listed erroneous charge	40
09-00471	Store:  Inmate improperly charged for order	40
09-00167	Mail:  Handling of confidential health care information	40
09-00154	HPA:  Guidelines were not followed	40
09-00092	Disciplinary process:  Duplicate misconduct charges	40
09-00048	Disciplinary process:  Duplicate misconduct charges	40
09-00012	Required to use recreation time for other activities	40
08-03063	Inmate was not returned to island where he was convicted	39
08-02987	Disciplinary process: Found guilty of duplicative charges	39
08-02158	Disciplinary process: Guilty finding was not supported by the facts	39
08-02150	Religion: Diets	39
08-00969	Disciplinary process: “Stacking” of charges	39
08-00738	Inmate account: Payment for prosthesis	39
08-00225	Disciplinary process: Found guilty of tampering with a urine sample	39
07-04052	Grievance procedure: Hawaii grievance forms unavailable at mainland facility	38
07-03252	Grievance procedure: Change in process	39
07-03243	Grievance procedure: Delayed responses	39
07-02912	Sentence: Incorrect release date	38
07-02849	Noncompliance with urinalysis procedure	38
07-02728	Disciplinary process: Found guilty of physical interference	38
07-02388	Compensation: Nonreceipt of inmate wages	38
07-01363	Compensation: Delay in processing workline pay raise	38
07-00637	Sentence: No presentence credit	38
07-00438	Medical: Denial of calcium supplement	38
07-00409	Sentence: Erroneous release date	38
07-00269	Sentence: Erroneous presentence credit	38
07-00119	Disciplinary process: Inmate who lit a cigarette found guilty of setting a fire	38
06-04137	Disciplinary process: Found guilty of the wrong charge	38
06-03508	Disciplinary process: Found guilty of fighting	38
06-03017	Inmate accounts: Deductions erroneously made	39
06-02748	Unable to receive credit for nonreceipt of a store order	37
06-02497	Sentence: Incorrect presentence credits	37
06-02184	Medical: Nonreceipt of reading glasses.	37
06-01130	Inmate accounts: Unauthorized use of restricted funds	37
06-00539	Inmate accounts: Notice of insufficient funds based on erroneous assumption	37
06-00111	Disciplinary process: Finding of guilt by an adjustment committee	37
06-00057 / 06-00998	Medical: Improper use of prosthesis purchase agreement	37
05-04483	Disciplinary process: Multiple charges	36
05-04072	Library: Required parole form not available	36
05-03641	Mail: Delay in processing	36
05-02856	Required to complete program that he already completed	36
05-02330	Mail: Nonreceipt of photographs	37
05-01916	Medical: Unable to obtain shoes	36
04-05012	Inmate accounts: Garnishment	36
04-02716	Holiday photographs	35
04-01630	Visitation: Visitor identification	35
03-05174	Violation of law on substance abuse testing of inmates	35
03-05139	Inmate accounts:  Refund for newspaper subscription	34
03-04603	Sheriff:   Unable to serve lawsuit on the State	34
03-04007	Adjustment Committee decision overruled by warden	34
03-01565	Failure to transfer approved visitation list from one facility to another	34
03-00360	Mail:  Not allowed to receive book	34
02-05196	Records:  Presentence credits	34
02-04384	Store:  Availability of combs	34
02-03477	HPA: Lack of prior notice of parole revocation hearing	33
02-01940	Disciplinary process: Found guilty of multiple charges for one assault	33
02-01922	Inmate accounts: Interest-bearing accounts for Hawaii inmates in mainland facilities	33
02-00793	Inmate accounts: Transfer of funds	33
02-00675	Erroneous restitution requirement	33
02-00262	Visitation: Use of drug detection device on visitors	33
01-05597	Inmate accounts: Transfer to mainland prison	32
01-05352	Property:  Failure to transfer	34
01-04227	Mistreatment by State Capitol security officers	32
01-02902	Inmate accounts: Payment for prosthesis	32
01-02625	Not afforded confirmatory testing	32
01-02344	Unable to exercise right to vote	33
01-01253	Segregation: Excessive suspension of privileges	32
01-00116	Medical: Payment for treatment of chronic illnesses	32
00-05096	Sentence: Miscalculation of release date	32
00-02913	Sentence: Delay in setting minimum	31
99-06778	Access to mainland facility Table of Contents of confidential policies and procedures	31
99-04881	Charges for confirmatory urinalysis test	32
99-03169	Visitation: Denied visit with spouse	30
99-03099	Disciplinary process: Escape while on furlough	31
99-01902	Medical: Billed for eyeglasses	30
99-01677	Grievance procedure: Restatement of grievance at next level	30
99-01660	HPA: Suitable treatment program	30
99-01442	Sentence: Discrepancy in maximum and minimum terms	30
99-00932	Visitation: None for extended period	30
98-06594	Sentence: Minimum sentence expiration date	30
98-06474	Inmate phone unable to process long-distance call	29
98-05531	Instructions for drug assessment instrument	30
98-05307	Classification: Based on erroneous records	29
98-05143	Segregation: No credit for prehearing detention	29
98-05066	Nonpayment of restitution	29
98-05046	Official and legal telephone calls	29
98-04830	Property: Radio purchased at another facility disallowed	29
98-04610	Sentence: Presentence credit time	29
98-04370	Medical: Prosthesis purchase agreement	29
98-03620	Visitation: Segregated from other inmates	29
98-02360	Visitation: Missing request form	29
97-05794	Sentence: Delay in release from jail	28
97-05405	Rude conduct by deputy sheriff	28
97-04777	Sentence: Credit for time on parole	28
97-04576	Required to undergo sex offender treatment	28
97-04226	Confiscation of Office of Information Practices opinion letter	28
97-04204	Sentence: Erroneous sentencing date	28
97-03783	Sentence: No credit for time served	28
97-03354	Lithium test ordered by psychiatrist not performed	28
97-03307	Lack of laundry items	28
97-03237	Top bunk blocking view from control box	28
97-02788	Transfer to a high security facility	28
97-01986	Seeking release	28
97-01695	Dental treatment	28
97-01190	Not provided pre-confinement credits	28
97-00818	Male inmates strip searched in view of female corrections officers	28
97-00606	Not paid for work in correctional industries	28
96-06060	Inmates’ same name cause confusion	27
96-04337	Lack of raincoats	27
96-04184	Inmate transfer to a minimum security facility	27
96-03892	Segregation: Credit for prehearing detention	27
96-03647	Inmate accounts: Funds not transferred	27
96-03436 / 96-03437	Meager food portions	27
96-03016	Classification: Incorrect interpretation of instructions	27
96-02005	Contact lenses	27
96-01430	Bedside visit to dying mother	27
95-04642	HPA: Not credited with time served while on parole	26
95-04102	Sentence: Not credited with presentence time served	26
95-03682	Inmate accounts: Halfway house	26
95-03020	Transfer: Based on incorrect information	26
95-02405	Library: Denied access to law library	26
95-01544	Bail: Failure to return money posted	26
95-01503	Compensation: Not paid in full for work performed	26
95-00778	Segregation: Erroneous calculation of duration of disciplinary segregation	26
95-00364	Unclear pardon application form and firearm restriction	26
95-00336	Denial of confirmatory substance abuse test	26
94-05463	Classification: Erroneous consideration of prior conviction	26
94-04758	Telephone calls to Ombudsman’s Office	25
94-04670	Long hair	25
94-04293	Sentence: Mistaken identity	25
94-04091	Speeding sheriff’s vehicle	25
94-03819	Denied radio	25
94-03648	Library: Access to law library	25
94-03497	Sentence: Imprisonment beyond expiration	25
94-03098	Visitation: Two inmates	25
94-02116	Water leakage in work furlough center	28
94-01783	Removal of shoes by deputy sheriffs	25
94-01665	Property: Halfway house	25
94-01424	Segregation: Religious material	25
94-00910	Disciplinary process: Escape on furlough	25
94-00890	Dental: Toothache	25
94-00724	Erroneous information about TB test	25
94-00687	Substance abuse test procedures	25
94-00530	Inmate accounts: Halfway house	25
94-00446	Issuance of soap	25
94-00186	Property: Missing money and valuables	26
94-00135	Needs specially made shorts	25
94-00050	Segregation: Escape risk	25
93-06004	Attendance at fiancee’s funeral	24
93-04095	Religion: Breakfast during Ramadan	24
93-02450	Medical: Delay in surgery	24
93-01236	Dental: No follow-up treatment	24
93-00975	Illegal left turns by employees	24
93-00476	HPA: Restitution payments by parolee	24
92-03269	Food services: Food served after expiration date	23
92-02779	Disciplinary process: Duration of loss of privileges	23
92-02343	Marine Patrol: Harassment by officer	23
92-01785	Purchase of forfeited truck by employee	24
92-01499	Illegal U-turn by employee	23
92-00446	Assistance in filing amended tax return	23
92-00166	Sentence: Presentence credits	24
91-05036	Delay in notary public services	23
91-04979	Property: Lost package and tort claim check	23
91-04346	HPA: Erroneous minimum term	22
91-04014	HPA: Delay in payment of gate money	23
91-00861	Correspondence: Letters in Hawaiian language	22
91-00714	Library: Suspension of privileges	22
91-00711	Classification: Reprogrammed for negative drug test result	22
91-00295	HPA: Eligibility for “gate money”	22
91-00283	Liability for cost of private laboratory substance abuse confirmation test	23
90-05656	Classification: Reprogrammed for negative drug test result	22
90-05161	Religion: Counseling disallowed in special housing unit	22
90-04860	Classification: Reprogrammed for negative drug test result	22
90-03605	Classification: Reprogrammed for negative drug test result	22
90-03042	HPA: Eligibility for “gate money”	22
90-02591	Corrections: Treatment by private doctor	22
90-02082	Release date	21
90-01237	Inmate accounts: Charged for store orders not received	21
90-00743	Grievance procedure: Documentation of inmate receipt	21
89-06162	Visitation: Minor wife	21
89-01462	Segregation: Reasons for and conditions of segregation	21
88-05101	Segregation: Revision of facility administrative segregation policy	20
88-05092	Inmate accounts: Garnishment of earnings	23
88-04043	Denial of attendance at “hanai” brother’s funeral	19
88-03861	Conditions of confinement for female inmates	19
88-02611	Interisland travel cost upon release	19
88-02357	Medical: Confidentiality of AIDS-related information	20
88-02253	Segregation: Credit toward disciplinary segregation	19
88-01998	Segregation: Access to legal materials in disciplinary segregation	19
88-01577	Restricted use of Stainback Highway	27
88-01312	Segregation: Credit toward disciplinary segregation	19
88-00525	Property: Receipt for confiscated items	20
88-00176	Visitation: Denial	19
88-00085	Delay in processing marriage request	19
87-04592	Delay in release from facility	19
87-04133	Lack of notification of furlough policy	19
87-04018	Medical: Error in administrative medication	18
87-03592	Medical: Access to records	19
87-03480	Inmate accounts: Withholding funds for restitution	19
87-03224	Delay in processing inmate identification card	18
87-03153	Medical: AIDS management	18
87-03136	Classification: Transfer due to classification error	19
87-03015	Inmate accounts: Monetary gifts to inmates	22
87-02898	Correspondence: Length of outgoing letter	19
87-02779	Delay in release from facility	18
87-02661	Medical: Housing of inmate with special needs	18
87-02437	Computation of pre-trial credits	18
87-02229	Issuance of handbook to pre-trial detainees	19
87-02078	Segregation: Recreation during administrative segregation	18
87-01933	Improper notification of urinalysis	19
87-00664	Failure to issue handbook to inmate	18
87-00250	Classification: Notice to inmate of security/custody increase	18
86-04118	Disciplinary process: Adjustment committee decision	18
86-03632	Denial of request to visit terminally ill grandmother	17
86-03629	Visitation: Strip search of visitor	18
86-03482	Grievance procedure: Responsibility for attaching lower level grievance responses with subsequent grievance	18
86-03335	Visitation: Accommodation of handicapped visitor	19
86-03254	Medical: Dispensing analgesics and cough syrup	18
86-02776	Classification: Incorrect security scoring	18
86-02775	Classification: Access to manual	18
86-01964	Attendance at funeral	17
86-01820	Visitation: Rejection of visitor with prior criminal conviction	17
86-01785	Disciplinary process: Noncompliance with minor misconduct procedure and unauthorized sanction	18
86-01730	Disciplinary process: Extension of disciplinary segregation	17
86-01595	Telephone: Long-distance calls	17
86-01367	Medical: Emergency dental treatment	17
86-00990	Grievance procedure: Response by same official at successive steps	17
86-00946	Medical: Use of special device	17
86-00810	Segregation: Credit toward disciplinary segregation	17
86-00727	Segregation: For nondisciplinary reasons	19
86-00590	Segregation: Pending investigation of misconduct	17
86-00409	Disciplinary process: Copy of adjustment committee findings and disposition	17
85-03972	Mass punishment	17
85-03925	Telephone: Long-distance calls	17
85-03656	Staffing of security post	16
85-03636	Facility staff’s handling of request for reduction of minimum sentence	17
85-03596	Radio playing	17
85-02942	Disciplinary process: Adjustment committee bypassed	16
85-02867	Corrections: Visitor strip search	22
85-02790	Grievance procedure: Copies not provided inmates	16
85-02548	Visitation: Incorrect notation on visitor’s record	16
85-02269	Medical: Prescription bifocal glasses	16
85-01660	Correspondence: Privileges during segregation	16
85-01348	Inmate accounts: Reimbursement	16
85-00862	Correspondence: Magazine subscriptions	17
85-00099	Delay in response to grievance	16
84-03997	Disciplinary process: Noncompliance with policy	16
84-03995	Disciplinary process: Adjustment committee findings	16
84-03074	Alleged assault of ward	16
84-03023	Disciplinary process: Inmate’s use of force in self-defense	16
84-02976	Medical: Inadequate treatment	16
84-02770	Inclusion of dismissed misconduct charge in staff report	15
84-02646	Telephone: Long-distance calls	15
84-02409	Notice to family of inmate’s serious illness	16
84-02305	Medical: Confidentiality of inmate’s tuberculosis test result	15
84-02210	Improper information in staff report	16
84-01900	Counsel substitute at adjustment hearing	21
84-01827	Disciplinary process: Partiality of adjustment committee members	15
84-01779	Segregation: Pending investigation of misconduct	15
84-01758	Urinalysis procedure	17
84-01326	Disciplinary process: Minor misconduct procedure	16
84-01172	Classification: Access to manual	15
84-00509	Visitation: Length of special visits	15
84-00490	Unequal compensation to female inmates	16
84-00489	Unequal compensation to female inmates	16
84-00457	Grievance procedure: Response by same official at successive steps	15
83-03612	Visitation: Restrictions during visits	15
83-03157	Grievance procedure: Access to forms	15
83-02801	Grievance procedure: Restriction on number of grievances inmate may file	14
83-02482	Release of documents by facility	14
83-02428	Property: Lack of control system	17
83-00989	Disciplinary process: Delay in filing charges	14
83-00319	Nonpayment for craft items	14
83-00313	Segregation: Excessive duration of administrative segregation	14
82-01686	Use of force policy	17
82-01220	Unable to participate in furlough program because of detainer	14
82-01059	Inmate compensation	13
82-00928	Grievance procedure: Verification of staff receipt	16
82-00859	Pricing of store items	14
82-00614	Educational furlough	15
82-00436	Segregation: Recreation during disciplinary segregation	13
81-02829	Telephone: Long-distance calls	12
81-02409	Employment furloughs	13
81-01654	Inmate compensation	12
81-01378	Grievance procedure: Late responses	12
81-01217	Correspondence: Processing	12
81-00959	Segregation: Consecutive terms of confinement	13
81-00812	Telephone: Attorney calls	12
81-00094	Inadequate inmate compensation	13
80-0939	Lights in cells	11
80-02837	Nonreceipt of store order	12
80-02544	Disciplinary process: Sanctions for minor misconduct.	12
80-02310	Accounting of slaughtered cattle and hogs	12
80-01548	Disciplinary process: Procedural errors	11
80-01532	Procedures in the event of fire	12
80-01526	Food services: Nutritional adequacy	11
79-03146	Medical: Treatment	11
79-02765	Legal representation	11
79-02322	Visitation: Denial of visit	10
79-02262	HPA: Minimum sentence	10
79-00751	Resocialization furlough	10
79-00529	Inmate compensation	10
78-01808	Telephone: Privileges	9
78-01679	Telephone and body cavity searches	9
78-01459	Visitation: Privileges	9
78-01159	Administrative review	9
78-00613	Visitation: Strip searches of visitors	9
77-02865	Visitation: Privileges	9
77-01579	Correspondence: Mail distribution	9
77-00146	Medical: Denial of treatment	8
76-02477	Medical: Delay in treatment	7
76-00105	Tort claims	7
75-01515	HPA: Copy of rules	6
75-01399	Visitation: Denial of visit on holiday	6
74-00803	Correspondence: Privileged mail	5
74-00635	Access to list of inmates	5
74-00208	Correspondence: Privileged mail	5
73-00629	Desire for treatment program	5
72-01712	HPA: Incorrect release date	4
72-01438	Grievance procedure: Lack of response	4
72-00766	Food services: Denial of special diet	4
72-00369	Medical: Treatment	3
71-01638	Transfer: Wishes to remain at facility	3
71-01527	Furlough	3
71-01435	Disciplinary process: Hearing on charges	3
71-01103	Medical: Emergency treatment	3
71-00283	Correspondence: Privileged mail	2
71-00160	Food services: Sanitation	2
70-01106	Property: Failure to return	2
70-00653	Inmate accounts: Bank	2
70-00565	Hawaii Paroling Authority (HPA): Discrimination	2
70-00525	Segregation: Solitary confinement	1
69-00406	Commutation processing	1
69-00022	Medical: Lack of proper care	1